Life amidst the pandemic and lockdown has change into a strenuous job. All of us have sadly change into used to dwelling on prime of one another in a single home and looking out on the grim days forward. At this level, it is exhausting to even keep in mind what our lives was BC (Earlier than Covid-19). Let’s face it — there isn’t a level in combating the present state of affairs. We have to settle for the truth that it’ll like this for a really very long time. We have to get competent with our digital world to outlive in these unprecedented occasions. Guess what? Most of us are dealing with this like a professional. Individuals are occurring digital dates, film nights, recreation nights, and so forth. And what makes these occasions extra particular? Sure, GOOD FOOD!! Regardless that individuals have been a bit cautious about security and hygiene whereas ordering meals on-line, apps like Zomato have managed to offer topmost providers all through this era.
On March 24, PM Narendra Modi introduced nationwide lockdown in gentle of coronavirus. Meals supply was allowed beneath important providers however individuals have been fairly skeptical about it. Final month, Deepinder Goyal, CEO and Founding father of Zomato, printed the corporate’s annual report. In response to the report, the pandemic has positively affected the well being of the enterprise and accelerated the corporate’s journey in the direction of profitability.
Coronavirus pandemic’s constructive impression on enterprise
A spokesperson of Zomato informed Indiatvnews.com that the pandemic has helped them scale back their burn fee considerably and this has made a constructive impression on the well being of their enterprise. As a necessary service throughout the lockdown, the meals supply app has served crores of shoppers.
The meals supply firm additionally launched ‘Contactless Eating’ in India and eight extra nations. With Contactless Eating, customers can get pleasure from visiting a restaurant with out touching any menu playing cards or interacting with the restaurant employees. When requested about whether or not this ‘Contactless Eating’ will work in India, the spokesperson informed Indiatvnews.com: “Customers will proceed to be involved about social distancing and hygiene and eating places might want to reorganise themselves to have the ability to construct belief with customers on these fronts. Nonetheless, we consider Contactless Eating will play a important position in constructing confidence for submit lock-down eating out. Customers who’ve opted for eating out appear to benefit from the contactless eating expertise.”
Nonetheless, Zomato isn’t just solely taking measures to offer high-quality providers to its buyer but in addition to its workers. On Saturday, the corporate introduced that it could give feminine workers, together with transgender individuals, as much as 10 days of “interval go away” per 12 months.
Curiously, throughout this pandemic, Zomato’s Feed the Every day Wager marketing campaign beneath the Feeding India program collected Rs. 32 crore (approx $4.2 mn) which was used to distribute over 65 million meals to the every day wager group.
In response to the corporate, they’ve applied a number of security layers at each step of the method and can proceed to make sure strict adherence to its eight Max Security measures. Options like contactless supply, necessary use of Aarogya Setu app and dwell order monitoring have been instrumental in constructing belief amongst its customers particularly throughout this pandemic.
“We show physique temperatures of our supply companions, which is checked by our restaurant companions earlier than handing over the order. We additionally share all security measures a restaurant has applied in order that customers could make an knowledgeable determination and are assured of the security and hygiene requirements of the meals,” the corporate spokesperson stated.
‘Coaching supply companions on how one can carry out contactless supply’
Zomato has been consistently educating its supply companions on security and hygiene practices advisable by WHO. The supply companions additionally endure digital coaching classes on how one can carry out contactless supply.
“We have now offered washable and reusable masks and sanitizers to all our lively supply companions. In cities the place we could not distribute the masks and sanitizers, we requested our supply companions to make the acquisition and have reimbursed them for a similar. As part of the protected working setting, our supply companions must self certify that they’ve sanitised their masks and luggage and should not affected by any flu-like signs earlier than they log in day-after-day,” the spokesperson stated.
“We have now additionally mandated our supply companions to put in and use the Aarogya Setu app. We have now enabled our clients in addition to restaurant companions to report back to us within the unlikely occasion that the supply accomplice will not be adhering to protected supply practices reminiscent of carrying a masks. For our companions, we’re including OPD protection of as much as Rs 5,000 in order that any potential testing will not be a monetary burden. In case any of them does get contaminated by COVID-19, they’re coated with insurance coverage for any medical bills in addition to misplaced earnings. We’re additionally making on-line physician consultations out there for our supply companions, their household and associates,” the spokesperson added.